FAQ

Italiano Vero FAQ

Ordering:

    • How do I place an order? You can easily place an order on our website by browsing our product categories, adding items to your cart, and completing the checkout process. We accept secure payments through various methods.

    • Shipping:

        • How long does it take to receive my order? We take pride in offering the freshest and most authentic Italian products available. To achieve this, we import every item directly from Italy. This commitment to quality means your order may take up to 10 business days to arrive. However, we believe the wait is worth it for the unparalleled taste and quality you'll experience.
        • Do you offer free shipping? Yes! We offer free shipping on all orders of €50 or more. We want to make it easy for you to enjoy a slice of Italy without the delivery fuss.
        • What are your shipping options for orders under €50? For orders under €50, we offer various shipping options at competitive rates. You can choose your preferred option with calculated costs during checkout.
      • Can I track my order? Absolutely! You'll receive a confirmation email with a tracking number once your order ships. You can also track your order status by logging into your account on our website.
    • Can I track my order? Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can also track your order status by logging into your account on our website.

Products:

    • What is the quality of your products? We are committed to providing high-quality, authentic Italian products sourced directly from reputable producers. We carefully select each item and ensure it meets our strict standards.
    • Do you offer any discounts or promotions? Yes! We frequently offer discounts and promotions on our website and through our email list. Be sure to subscribe to our newsletter to stay updated on the latest offers.
    • Can I find specific ingredients or products on your website? If you can't find a specific ingredient or product you're looking for, please contact us. We are happy to help you find what you need or suggest similar items.
    • Do you offer any gift sets or gift certificates? Yes, we offer a variety of gift sets and gift certificates that are perfect for any occasion. You can find them on our website under the "Gifts" section.

Payment and Security:

    • What payment methods do you accept? We accept a variety of secure payment methods, including credit cards, debit cards, Amex, Mastercard, and Visa.
    • Is my information secure when I shop on your website? Yes! We take the security of your personal information very seriously. Our website uses industry-standard encryption to protect your data.
    • What is your privacy policy? You can find our privacy policy on our website. It explains how we collect, use, and protect your personal information.

Questions about gastronomy:

    • What is your mission? Our mission is to bring the authentic flavours of Italy to Bulgaria and share our passion for Italian food culture.
    • Do you have any physical stores? Currently, we are an online store only. We are also planning to expand our business with a physical store.
    • How can I contact you? You can contact us by email or live chat. Our contact information is available on our website.

We hope this FAQ page answers your questions. If you have any further questions, please don't hesitate to contact us!